Sendivo Privacy Policy
Privacy Policy
Effective Date: December 1, 2025
Last Updated: December 1, 2025
1. Introduction
Sendivo, LLC ("Sendivo," "Company," "we," "our," or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website, use our services, or otherwise interact with us. By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.
2. SMS Communications Disclosure
Sendivo is an SMS and MMS message aggregation platform that enables end users to utilize our pre-built integrations or integrate our APIs into their own systems. If you opt in to receive SMS messages from Sendivo regarding account notifications, service outages, promotional offers, or other communications:
(a) Message frequency may vary based on your account activity and preferences;
(b) Message and data rates may apply depending on your mobile carrier and service plan;
(c) You may opt out at any time by replying “STOP” to any message received from Sendivo;
(d) You may contact us at [email protected] with any questions or concerns; and
(e) Your opt-in consent and related data will not be shared with third parties for their marketing purposes.
3. Information We Collect
3.1 Personal Information
We collect personally identifiable information that you voluntarily provide to us when you register for an account, place an order, subscribe to communications, or otherwise use our services. This information may include:
Full name
Email address
Telephone number(s)
Billing and mailing address
Payment and billing information
Company or organization name
Job title or role
3.2 Usage and Technical Data
We automatically collect certain information when you access our website or use our services, including:
IP address
Browser type and version
Operating system
Device identifiers
Access times and dates
Pages viewed and links clicked
Referring website
General geographic location (based on IP)
3.3 Messaging Data
In connection with our SMS and MMS services, we may collect:
Phone numbers you upload or message
Message content and metadata
Delivery receipts and status codes
Opt-in and opt-out records
Campaign and messaging analytics
3.4 Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies, including Google Analytics and Meta (Facebook) Pixel, to improve user experience, analyze performance, and support marketing activities. You may disable cookies through your browser settings, but doing so may affect functionality.
4. How We Use Your Information
We use collected information to:
(a) Provide, operate, and maintain our website and services;
(b) Process transactions and manage your account;
(c) Improve and personalize our services;
(d) Communicate with you and provide support;
(e) Send promotional communications when consent is given;
(f) Detect and address fraud, abuse, or security issues;
(g) Comply with legal obligations; and
(h) Analyze trends and measure service performance.
5. Disclosure of Your Information
5.1 Service Providers
We may share information with third-party vendors who perform services on our behalf, such as payment processing, analytics, cloud hosting, and customer support. These parties are bound by contractual privacy obligations.
5.2 Affiliates
We may share information with corporate affiliates who must also comply with this Privacy Policy.
5.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction.
5.4 Legal Requirements
We may disclose information when required by law, government request, or legal process.
5.5 Protection of Rights
We may disclose information when necessary to protect our rights, safety, or property, or to investigate suspected wrongdoing.
6. Text Messaging Opt-In Data Protection
Sendivo does not sell, rent, or share SMS/MMS opt-in data or consent information with third parties for marketing or promotional purposes. These records are used solely to provide the messaging services you requested and to meet compliance requirements.
7. Data Retention
We retain personal information only as long as needed to fulfill the purposes for which it was collected and to meet legal and regulatory obligations. When no longer required, data is securely deleted or anonymized.
8. Data Security
We implement technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure.
9. International Data Transfers
Sendivo operates within the United States. If you access our services from outside the U.S., your information may be transferred to and processed in the United States, where data protection laws may differ from your jurisdiction.
10. Your Data Protection Rights
Depending on your location and applicable laws, you may have rights to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Request data portability
Withdraw consent for communications
To exercise these rights, contact [email protected].
11. California Privacy Rights (CCPA/CPRA)
For California residents:
We do not sell personal information as defined under CCPA/CPRA.
You may request access, deletion, or correction of your personal information.
You have the right to opt out of any future sale or sharing of your data.
Requests may be submitted to [email protected].
12. Do Not Track Disclosure
Our website does not respond to Do Not Track (DNT) signals. However, you may adjust cookie preferences or opt out of third-party tracking via tools provided by Google or Meta.
13. Children’s Privacy
Sendivo does not knowingly collect personal information from children under 18. If such information is discovered, we will remove it promptly.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically. When changes occur, the updated version will reflect a new "Last Updated" date at the top of this page.
15. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us:
Sendivo, LLC
1309 Coffeen Avenue, Suite 1200
Sheridan, WY 82801
Email: [email protected]
BY USING OUR WEBSITE AND SERVICES, YOU CONFIRM THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY.