Get Up and Running Fast
Welcome to the Sendivo Help Center — your go-to resource for getting fast, reliable answers about your messaging platform. Whether you’re just getting started or troubleshooting advanced issues, we’re here to support your success.
From Zero to Sending in Minutes
What is Sendivo?
Sendivo is a high-performance SMS delivery and CRM platform designed to help businesses send reliable, compliant SMS at scale — with direct-carrier routing, fast A2P approvals, and low costs compared to legacy providers.
How do I create an account?
Visit the Sendivo signup page.
Enter your business and contact details.
Follow the prompts to set up your messaging profile.
Complete any required A2P registration (required for U.S. SMS compliance).
Need step-by-step help? Contact support.
What happens after I sign up?
Once registered:
- Your campaigns begin A2P review.
- You get access to routing and deliverability dashboards.
- Integration options (API, CRM, tools like GoHighLevel) become available.
Most users see approval in as little as 48 hours.
Using the Platform
What happens after I sign up?
To send SMS:
Navigate to the dashboard.
Create a new campaign or one-off message.
Upload recipient lists (opt-in only) and compose your SMS content.
Review and submit for approval.
Track delivery in real time.
What message types does Sendivo support?
Sendivo supports:
Marketing & engagement campaigns
Transactional messages (alerts, OTP, notifications)
Operational messaging (reminders, support workflows)
Two-way conversations with customers
Integrations via API or CRM connectors
How do I monitor message delivery?
The dashboard offers real-time insights on delivery status, carrier responses, error rates, and blocked routes — so you can troubleshoot and improve performance with confidence.
Configuration & Integrations
Unauthorized Use: You may not use our themes or Services for any unlawful or prohibited purpose, including but not limited to distributing malware, engaging in hacking, or violating any applicable laws.
Reverse Engineering: You may not decompile, reverse engineer, or attempt to obtain the source code of any theme or software provided by the Company.
Pricing & Plans
Support: The Company provides support for its themes as described in the Support and Updates policy. Support inquiries should be directed through our designated support channels.
Termination: The Company reserves the right to terminate or suspend your access to our Services at its discretion, without notice, for any violation of these Terms.
Changes to Terms: The Company may update these Terms from time to time. It is your responsibility to review the Terms periodically. Your continued use of the Services after any changes to these Terms constitutes acceptance of those changes.
Compliance & Opt-In Policies
If you have any questions or concerns about these Terms and Conditions, please contact us.
By using our Services, you agree to abide by these Terms and Conditions, as well as our Privacy Policy, which is incorporated herein by reference.