Terms and conditions
Last modified: December 1, 2025
Our services
Acceptance of Terms: These Terms and Conditions (“Terms”) govern your use of the WordPress themes and related services (“Services”) provided by (“Company”). By accessing or using our Services, you agree to comply with and be bound by these Terms.
License: Company grants you a non-exclusive, non-transferable, revocable license to use the themes for your personal or commercial websites, subject to the limitations specified in these Terms.
Updates: You are entitled to receive updates for purchased themes for one year from the date of purchase. After that period, you may renew your license for continued access to updates.
Property rights
Ownership: All themes, content, and materials provided by the Company are protected by copyright and intellectual property laws. You may not reproduce, distribute, or modify any part of our themes or materials without our explicit written consent.
Pricing: Prices for our themes are subject to change without notice. The Company reserves the right to modify or discontinue themes or services at any time without liability.
Payment: All payments are processed securely through a third-party payment processor. You agree to provide accurate and complete payment information and authorize us to charge your payment method for all purchases made through our Services.
Prohibited activities
Unauthorized Use: You may not use our themes or Services for any unlawful or prohibited purpose, including but not limited to distributing malware, engaging in hacking, or violating any applicable laws.
Reverse Engineering: You may not decompile, reverse engineer, or attempt to obtain the source code of any theme or software provided by the Company.
Services management
Support: The Company provides support for its themes as described in the Support and Updates policy. Support inquiries should be directed through our designated support channels.
Termination: The Company reserves the right to terminate or suspend your access to our Services at its discretion, without notice, for any violation of these Terms.
Changes to Terms: The Company may update these Terms from time to time. It is your responsibility to review the Terms periodically. Your continued use of the Services after any changes to these Terms constitutes acceptance of those changes.
Contact information
If you have any questions or concerns about these Terms and Conditions, please contact us.
By using our Services, you agree to abide by these Terms and Conditions, as well as our Privacy Policy, which is incorporated herein by reference.
Effective Date: December 1, 2025
Last Updated: December 1, 2025
1. Agreement to Terms
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “Customer,” or “you”) and Sendivo, LLC (“Sendivo,” “Company,” “we,” “our,” or “us”). By accessing or using our website, platform, APIs, or any related services (collectively, the “Services”), you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you do not agree to these Terms, you must not use our Services.
2. Eligibility
You must be at least eighteen (18) years old and capable of forming a legally binding contract to use Sendivo. By using our Services, you represent and warrant that you meet these requirements.
3. Description of Services
Sendivo provides SMS and MMS messaging services, including:
Message aggregation and delivery
API-based messaging integrations
10DLC, toll-free, and other messaging channel enablement
Campaign registration and compliance tools
Delivery reporting and message analytics
Sendivo is not a mobile carrier. We act as a service provider enabling communications between you and your recipients via partner carriers and messaging providers.
4. Account Registration
To use our Services, you must create an account and provide accurate, current information. You agree to:
(a) Maintain the security of your login credentials;
(b) Notify us immediately of any unauthorized access; and
(c) Be responsible for all usage and actions under your account.
We reserve the right to suspend or terminate accounts for prohibited or abusive activity.
5. Customer Responsibilities
You agree that you will:
- Use the Services only for lawful purposes
- Obtain proper consent before sending any SMS/MMS messages
- Comply with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, carrier rules, and all applicable federal/state laws
- Maintain accurate opt-in and opt-out records
- Not engage in spam, fraud, phishing, or abusive message practices
- Not use the Services to send harmful, deceptive, or illegal content
Sendivo may block, filter, or suspend messaging that violates these requirements.
6. Prohibited Content and Activities
You may not use Sendivo to transmit:
- Unsolicited marketing messages (“spam”)
- Misleading, fraudulent, or deceptive content
- Messages promoting illegal activities
- Threats, harassment, hate speech, or abuse
- Sensitive information (financial data, SSNs, medical data)
- Adult content prohibited by carriers
- High-risk content prohibited by CTIA (SHAFT categories: Sex, Hate, Alcohol (restricted), Firearms, Tobacco)
Violations may result in immediate suspension or termination.
7. Messaging Compliance Requirements
You agree to follow all applicable compliance obligations, including:
7.1 Consent
You must obtain explicit opt-in consent from recipients before messaging them.
7.2 Opt-Out Handling
Recipients must be able to opt out by replying STOP or equivalent. You must honor all opt-out requests immediately.
7.3 10DLC Registration
U.S. 10DLC messaging requires brand and campaign registration. You agree to provide accurate information and comply with carrier rules.
7.4 Carrier and Aggregator Fees
Messaging may incur carrier pass-through fees outside of Sendivo’s control. These fees may change at any time.
Sendivo is not responsible for carrier-level filtering or delivery failures.
8. Pricing, Billing, and Payment
8.1 Pricing Structure
Messaging fees are charged on a per-message basis, along with any applicable carrier surcharges. Current pricing is displayed on Sendivo’s website.
8.2 Billing and Payments
Payments are processed through Stripe. By using our Services, you authorize Stripe to charge your designated payment method for:
- Messaging usage
- Platform fees
- Add-ons or subscription features
- All fees are due immediately upon invoice.
8.3 Taxes
You are responsible for all taxes applicable to your use of the Services.
8.4 No Refunds
All payments made to Sendivo are non-refundable, including unused credits, unless otherwise required by law.
9. Service Availability
Sendivo uses third-party carriers, aggregators, and hosting providers to deliver messages. While we strive for high uptime and reliability, we do not guarantee:
- Delivery speed
- Delivery success
- Error-free service
- 100% uptime
Sendivo is not liable for failures caused by carriers, networks, third-party systems, or user error.
10. Intellectual Property
All content, software, trademarks, and materials provided through Sendivo are owned by Sendivo, LLC or our licensors. You may not copy, modify, reverse engineer, or distribute any part of the Services.
11. Termination
We may suspend or terminate your account immediately if:
- You violate these Terms
- You engage in unlawful or abusive messaging
- Your campaigns generate excessive spam complaints
- Required payments fail or remain overdue
Upon termination, your access to the platform and messaging capabilities is revoked.
12. Limitation of Liability
To the maximum extent permitted by law:
Sendivo is not liable for any indirect, incidental, special, or consequential damages.
Sendivo is not liable for lost profits, lost data, or business interruption.
Sendivo’s total liability for any claim shall not exceed the amount you paid us in the 30 days prior to the claim.
Messaging is delivered through third-party carriers outside our control. We make no guarantees of delivery.
13. Disclaimer of Warranties
Sendivo provides its Services on an “AS IS” and “AS AVAILABLE” basis. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
14. Indemnification
You agree to indemnify, defend, and hold harmless Sendivo, LLC from any claims, damages, liabilities, losses, or expenses arising from:
- Your use of the Services
- Your violation of these Terms
- Your messaging practices
- Your breach of compliance obligations
15. Governing Law
These Terms are governed by the laws of the State of Wyoming, without regard to conflict of law principles. Any disputes must be resolved in state or federal courts located in Wyoming.
16. Changes to Terms
Sendivo may update these Terms from time to time. The “Last Updated” date indicates the latest revision. Continued use of the Services following changes constitutes acceptance of the updated Terms.
17. Contact Information
For questions about these Terms, please contact us:
Sendivo, LLC
1309 Coffeen Avenue, Suite 1200
Sheridan, WY 82801
Email: [email protected]